RMA Portal
To return a product for failure analysis or warranty replacement, fill out the form below. Our Customer Service team will review your request and reply by email.
How it works
- 1
Fill out the RMA request
Provide the required information in the form on this page.
- 2
We review the details
Our Customer Service team will assess the information you provide.
- 3
Get your RMA number
If the product is confirmed to be under warranty, we will send you an RMA number and return instructions by email.
- 4
Ship the product
Ship the product only after you receive the RMA number, and write it clearly on the outside of the package.
The RMA number is valid for 30 days. Products sent without a valid RMA number cannot be accepted.
Warranty cases
- Repair or replacement is free of charge if the product is within warranty and has not been misused or altered.
- Out-of-warranty products: contact Customer Service and we will advise on next steps, which may include a paid failure analysis.
- Shipping to Innolume is at the customer's expense. If the case is confirmed as a warranty case, Innolume covers the return shipping.